We are pleased to offer returns on eligible items within 30 days of delivery.

Returned pieces must be unused, unworn, and in the same condition as received, accompanied by the original packaging. Lilly M. JEWELERS Co., Ltd. reserves the right to refuse returns showing signs of wear, alteration, misuse, or abuse of the return policy.

The following items are considered final sale and are not eligible for return or exchange due to a change in personal preference:

• Custom-made or made-to-order pieces
•  Resized or altered items
• Personalized or engraved jewelry
• Specially reserved items

As these creations are uniquely prepared for each client, they cannot be restocked.

For eligible standard items returned due to a change in personal preference, a 10% return handling fee based on the merchandise value will be deducted from the refund.

This final-sale policy does not limit our responsibility for items that arrive damaged, defective, or materially differ from their description or agreed specifications, as outlined in our “Damaged, Defective, or Not as Described” section.

All returns are subject to inspection and approval upon receipt.

We take great care to ensure that every piece is made according to its description, images, and stated specifications.

If an item arrives damaged, defective, or materially differs from its description or specifications, please contact us within 48 hours of delivery with clear photographs and details. We will review the matter and assist with an appropriate resolution.

For confirmed cases where an item does not correspond to its description or specifications, we will cover the return shipping cost and provide a full refund, where applicable. This includes, for example, receiving a synthetic gemstone instead of a natural gemstone or a gemstone that materially differs from its stated or confirmed characteristics.

Please note that natural gemstones are unique, and variations in color, tone, inclusions, clarity, and character are inherent to their nature and are not considered defects.

Our return coverage applies to discrepancies in the item itself and does not cover a change in personal preference when the item has been supplied according to its description and specifications.

For made-to-order, customized, resized, personalized, or engraved pieces, additional return restrictions may apply as stated in this policy.

Step 1 — Return Request

To initiate a return, kindly complete our return request form via button below:

Our team will carefully review your request within 2–3 business days.
Once your return request has been approved, we will guide you through the next steps.

**All returns must be requested and approved in advance. Returns sent without prior authorization may not be accepted.

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Step 2 — Repackaging

Please securely repackage your item(s), preferably using the original double-box packaging provided.
Kindly ensure the piece is carefully protected to maintain its condition during transit.

Please note: Do not include certificates or any original documentation inside the parcel.

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Step 3 — Pick-Up Arrangement

Following approval, our team will coordinate the collection with our courier partner (FedEx/DHL).
A tracking number will be provided for your reference, and the courier will contact you directly on the scheduled pick-up day.

Kindly ensure your preferred pick-up date and time are provided in advance.

Please note: If the parcel is shipped using a different courier than arranged, Lilly M JEWELERS cannot be responsible for any loss or damage.

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Step 4 — Inspection

Return parcels typically arrive within 3–5 business days after dispatch.
Upon arrival, our team will conduct a careful inspection within 1–2 business days.
All returns are subject to quality inspection and final approval.
Items returned in a condition other than original may be subject to adjustment or partial refund, at our discretion.

For eligible returns due to a change in personal preference, return shipping costs are the responsibility of the client, and a 10% return handling fee based on the merchandise value will be deducted from the refund.

Where a return is accepted because the item is damaged, defective, or materially differs from its description, images, or agreed specifications, Lilly M. JEWELERS will cover the return shipping costs and applicable return-related charges, with no return handling fee deducted from the refund.

Where a collection is arranged by Lilly M. JEWELERS, shipment will be handled through our designated courier partner.

Returns sent via alternative couriers without our prior approval may not be covered for loss, damage, or delay.

Clients are required to use the shipping documentation provided. Any additional charges resulting from incorrect declaration or documentation may be deducted from the refund.

Refunds
Refund s will be issued to the original payment method only.

For purchases made directly through our website or our sale agent, refunds will be processed within 3–5 business days following inspection and final approval.

For purchases made via marketplace platforms, the refund timeline will be subject to the respective platform’s policies and processing schedules.

For purchases made via marketplace platforms, the refund timeline will be subject to the respective platform’s policies and processing schedules.
We kindly recommend contacting the platform directly for further details regarding your refund.

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Exchanges
For exchange requests, timelines may vary depending on each individual arrangement.
Our team will be pleased to assist and provide guidance accordingly.

Our team is always here to assist you.
Please contact us at