We are pleased to offer complimentary, fully insured shipping on all orders,
with no minimum purchase required.

All international orders are shipped on a Delivered Duty Paid (DDP) basis.
Import duties and taxes are fully covered by Lilly M JEWELERS, ensuring a smooth and worry-free delivery with no additional charges upon arrival.

Each creation is prepared with meticulous attention to detail prior to dispatch.

Production / Handling Time
Made-to-order & customized pieces: 7–10 business days
Ready-to-ship items: 1–2 business days

A tracking number will be provided once your order has been dispatched.

Delivery Time
Orders are shipped via our trusted courier partners (FedEx or DHL), with an estimated delivery time of 2–3 business days.
Please note that delivery may take slightly longer depending on customs clearance processes in the destination country.
During peak periods or extended holidays, processing and delivery times may be subject to delay.

All orders are presented in discreet, double-box packaging to ensure both protection and confidentiality.

For security purposes, all deliveries require a direct signature upon receipt.
Courier partners may contact you to arrange a suitable delivery time.

Clients are kindly requested to ensure that all shipping details are accurate. Deliveries require a direct signature upon receipt.

In the event of unsuccessful delivery or returned shipments, additional costs may apply. While every effort is made to ensure timely delivery, timelines are estimates and may be affected by customs clearance or circumstances beyond our control.

In certain countries, customs clearance may require the recipient’s direct involvement or the appointment of a local broker. In such cases, courier partners (including FedEx and DHL) may be unable to complete the process on behalf of the recipient.

Our team will provide the necessary documentation to assist.
We kindly recommend that clients familiarize themselves with local import requirements prior to shipment.