FREQUENTLY ASKED QUESTIONS

Our creations are not estate or antique pieces.
They are thoughtfully crafted reproductions inspired by European antique jewelry, designed to capture the elegance and character of timeless originals.

At this time, we work exclusively with natural diamonds and gemstones, each carefully hand-selected by expert gemologists for their beauty and character.
This commitment reflects our dedication to exceptional materials and timeless craftsmanship

We recommend referring to our Size Guide for detailed instructions on how to measure your ring, bracelet, or necklace size.

If you are unsure, our team will be pleased to assist you in finding the most suitable fit. We kindly invite you to Contact Us.

Yes, selected pieces are available for immediate dispatch and are typically prepared within 1–2 business days.
For available designs, please visit our Ready to ship page.

Many of our creations are also made to order or carefully customized to ensure exceptional craftsmanship.
These pieces typically require 7–10 business days for production, unless otherwise specified.

We are pleased to offer personalization on selected designs, including engraving options where applicable.
For further details, please visit our Customization & Personalization page

Yes, selected designs may be customized to your preferences, including gemstone type, gold purity, and certain design elements, subject to feasibility.

Our team will be pleased to guide you through the available options.
For further details, please visit our Customization & Personalization page

We are pleased to offer a personalized, concierge-style service for your convenience—whether you require help selecting a piece, confirming details, or completing your purchase.

Please feel free to Contact Us.

You may log in to your Lilly M. JEWELERS account to view your order status at any time.

Once your order has been dispatched, you will receive a confirmation email including a tracking link for your shipment. Prior to delivery, our courier partner (FedEx) may contact you directly to confirm a suitable delivery date and time.

Yes, we offer complimentary worldwide shipping on all orders.

All orders are shipped on a Delivered Duty Paid (DDP) basis.
Import duties and taxes are fully covered by Lilly M JEWELERS.

Kindly note that this applies to purchases made directly through our website.
Orders placed via marketplace platforms may follow the respective platform’s policies.

Once dispatched, delivery typically takes 2–3 business days via FedEx or DHL.
Delivery times may vary slightly depending on customs clearance in the destination country.

Yes, all shipments are fully insured to ensure safe delivery.

Yes, a direct signature upon delivery is required to ensure the security of your order.

If you are not available at the time of delivery, the courier may arrange a reattempt or hold the shipment at a local facility.
Our team will be pleased to assist you in coordinating the delivery, if needed.

Our secure online payment system accepts the following methods of payment:

• Credit Card ( VISA / MASTERCARD / AMEX / JCB / UnionPay / AliPay / WeChat Pay)
• PayPal
• Direct Bank Transfer
• QR code payment and secured paylink are available on request.

For assistance, our team will be pleased to guide you through the process.
Please feel free to Contact Us.

Please note that cash on delivery and cheque payments are not accepted.

Yes, all transactions are processed through secure and encrypted systems.

We currently do not offer installment or layaway plans.
Clients may wish to contact their credit card provider to explore available installment options.

We accept returns on eligible items within 30 days of delivery, subject to our Return & Exchange Policy.

In case of exchange, clients are welcome to return eligible items and place a new order.
Should there be any difference in value, our team will be pleased to assist you with the necessary arrangements.

Returns are accepted for items that are in unused and unworn condition, accompanied by all original packaging, certificates, and documentation.

Please note that certain items, including custom-made, resized, engraved, or specially reserved pieces, are considered final sale and are not eligible for return or exchange.

If your item arrives in less than perfect condition or does not correspond to the agreed description, please contact us within 48 hours of delivery.

Upon verification, we will be pleased to offer an appropriate resolution, which may include repair, replacement, or refund, at our discretion.

Returns must be requested via our return form and are subject to review and approval prior to shipment.
Our team will guide you through each step to ensure a seamless process.

Return shipping costs are the responsibility of the client.

All returns must be shipped using the courier arranged by Lilly M JEWELERS.
Returns sent via alternative couriers will not be covered for loss, damage, or delays.
For more information, please visit our Return & Exchange Policy. page

For purchases made directly through our website, refunds are processed within 3–5 business days following inspection and final approval.
Refunds will be issued to the original payment method only.